eturns and Refunds

- fast and painless guaranteed!

• How long does it take to be refunded?

When an item is returned to us it is processed by us and a refund made within 1-2 business days. Refunds are made in the same form of payment originally used for purchase. When a refund is made to a credit or debit card it may not show up in your account straight away as the clearning banks take time to process the refund. Typically this can take up to 7 working days for cleared funds, but varies depending on your own bank.

Please contact us via the feedback page or at CustomerService@Best-Supplements.co.uk before returning an item.

• I have received the wrong items.

Oh no, this isn't the norm! However, very occasionally if we've made a packing error, we'll do our utmost to put this right immediately. All you have to do, is let us know and we'll take care of the rest, including shipping the correct item out to you and arranging for return of the wrong item.

Simply provide your name and order number, along with the item you are missing and what you received instead. We can then arrange for collection of the item and shipment of the correct product. All this will of course be free of charge as it was our mistake.

• I returned a product but nothing has happened.

Occasionally items returned to us get lost or delayed in the post. If you returned you item to us using a courier or recorded delivery service you may be able to track the delivery to confirm if it has been delivered. If possible it's best if you return an item to us via a recorded delivery method.

All returns get processed the same business day, and an email will be sent to you regarding this. Whilst refunds take place immediately, please note it can take up to 7 days for cleared funds to appear in your account after this. If you have requested an exchange then you will receive a confirmation email when your replacement item is dispatched.

If you have not heard from us and wish to follow up your return then you can email us and we will investigate the delay as quickly as possible. Please remember to include your name and order number so we can quickly locate your order. Also include the items you returned, the date you returned them, and the postage method, E.g., recorded delivery, courier.

• I would like to exchange a product.

You can exchange a product for another if you decide that you wanted something else instead under our money back guarantee as long as you do it within 7 days of receiving your order.

You can also exchange your product for a new one if it was damaged in transit or if it is faulty in some way. In order to do this you should first contact a member of our customer support team so that we can assist you with returning items. If you do not contact us first you will be unable to recover any costs you incur sending the product back.

When you contact us via our "Feedback" page or at CustomerService@Best-Supplements.co.uk please remember to have handy your full details including your name, order number and description of the matter. We will then email you instructions on how to return your product by return. 

• I would like to return an item.

If you want to return an item, please contact us via the "Feedback" page or at CustomerService@Best-Supplements.co.uk our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping.

To help us quickly locate your order and deal with your matter efficiently, please remember to include your order number on all correspondence. The order number is printed on the top of your invoice.

We can then work out the best way for the returned products to be dealt with and we will email you instructions promptly.

When returning an item always remember to include a note confirming why you would like to return the item together with your instructions.

• Money-Back Guarantee.

Our goal is for you to be completely satisfied with every purchase - every time. However, if you are unhappy with an item, you may return it within 7 days of delivery for a full refund of the purchase price, less shipping - no questions asked.

We appreciate that despite best intentions, ordering on the web requires trust, especially if you are purchasing a product for the first time. That's why our industry first "no quibble" guarantee is there for your complete peace of mind.

On receipt of any returned items, we'll also credit your account same day for the full item amount, which means no waiting around for 30 days to get your money back. Quick, simple returns honestly accounted for.

Returns should be sent to:

Returns Department
Best Supplements Ltd
1 Millgate
Ackworth
West Yorkshire
WF7 7PD 

• My order has arrived damaged.

If you received an item that was damaged or defective upon arrival, please email us immediately via our "Feedback" page or at CustomerService@Best-Supplements.co.uk. It is important that you contact us before returning the item, so that we may assist you with return shipping. If you do not contact us, you are responsible for all return shipping charges.

Before you email, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in Your Order History.

In addition, please be prepared with a detailed description of the damage or defect before contacting us. 

• My product is faulty and I would like to exchange it.

If your items are to be faulty then feel free to return them in their orignal packaging, once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable carriage costs. We test returned items, and if a returned item is found not to be faulty by our quality control we will return the item to you, in this instant you will be liable for the return carriage.

• There is a piece missing from my product.

If there is something missing from your product, can you double check the packaging first to make sure it's not there? Sometimes, small parts are often hidden within the packaging.

If you have ordered a large product, which usually arrives in more than one box, sometimes they can get separated from each other in transit. If you dont receive anymore parcels within a couple of days please contact us immediately via our "feedback" page or at CustomerService@Best-Supplements.co.uk an we'll do our very best to put this error right.